It is supposedly empty: no music, videos, podcasts, photos or contacts but it claims that 48.5 GB are being used with only 25.7 GB free (it is an 80GB) and all 48.5 GB in use fall into the 'other' category. I can't even get the iPod into disk mode! It doesn't respond at all. I have looked at all 13 of the support pages, clicking the titles that looked helpful and one suggested reformatting by placing the iPod into disk mode, then going into iTunes.
I tried looking FW up and it looks like something this iPod doesn't even use. If I try to look at it using 'computer' (using Windows Vista or Windows 7) it freezes that too. Every time we plug it into ANY computer (we've tried 3), using any USB (we've tried 2) cord it freezes iTunes and doesn't even show up on iTunes. It wasn't dropped recently or knowingly mistreated.
